111bt FAQ — Deposits, Withdrawals and KYC

To play any slot game or live casino game at 111bt, the minimum deposit is ৳200. This applies to all methods — bKash, Nagad, Rocket and Upay. On your first deposit, you can receive a 200% bonus of up to ৳20,000. So you can start with a small amount.

To deposit with Nagad, first log in to your 111bt account. Then select Nagad from the deposit menu and enter the amount. Send money from your Nagad app to the number shown on screen. Save the transaction ID. Your balance is usually credited within a few minutes.

111bt does not charge any additional deposit processing fee. The full amount you send will be credited to your gaming account. However, if your own mobile wallet (bKash, Nagad, Rocket or Upay) charges a service fee for Send Money, that is the policy of that platform and has nothing to do with 111bt.

Sometimes a balance may take a little time to arrive due to network delays. First wait 15–30 minutes and refresh the page. If it still has not arrived, collect your wallet transaction ID and screenshot and contact 111bt live chat support. The support team will verify and resolve the issue quickly.

111bt's welcome bonus is 200% on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000, a bonus of ৳2,000 is added and your total balance becomes ৳3,000. To withdraw the bonus, you must wager the bonus amount 20 times — meaning ৳40,000 in wagering is required for a ৳2,000 bonus. See the full terms on the Terms and Conditions page.

To get a faster resolution from 111bt support, have the following ready in advance: your registered mobile number or username, a description of the issue, the transaction ID or reference number if applicable, and screenshots if you have any. Providing this information helps the support team identify the problem much more quickly.

Yes, 111bt's support team can assist in both Bengali and English. Live chat and email support in Bengali are available for the convenience of Bangladeshi players. So if you are not comfortable in English, feel free to ask your question in your own language.

Yes. 111bt's live chat and email support are active 24 hours a day, 7 days a week. If you have an issue with a deposit, withdrawal or your account at any time of night or early morning, contact live chat directly. Support is not closed on holidays either.

Send your username, a description of the issue, and any relevant screenshots to 111bt's support email. Response time depends on the complexity of the issue. For a faster resolution, live chat is more effective. You can also use email for questions related to responsible gaming.

The normal processing time for a withdrawal from 111bt to bKash or any other wallet is between 30 minutes and 3 hours. In most cases the money arrives sooner than that. However, during peak times or if verification is required, it may take a little longer. The same timeframe applies to Nagad, Rocket, and Upay.

The minimum withdrawal amount at 111bt is ৳500. This is the same for all methods — bKash, Nagad, Rocket, and Upay. Make sure your available balance is at least ৳500 before placing a withdrawal request. Requests below this amount will not be accepted.

A "Pending" status means 111bt's finance team is processing the request. Normal processing time is 30 minutes to 3 hours. If it remains pending beyond that or 3 hours have passed, contact live chat with your withdrawal reference number. The support team will provide an immediate status update.

Yes, withdrawal requests can be made at night or on weekends at 111bt. The withdrawal service runs 24 hours a day, 7 days a week. Requests made at night are completed within the normal processing time. There is no extra wait for withdrawals even on BPL or T20 match nights.

111bt may request KYC in three situations: at the time of a first large withdrawal, if unusual transactions are detected on the account, or if multiple accounts under the same name are suspected. Regular players do not need KYC for every transaction. When verification is required, you will be notified by email or live chat.

At 111bt, the name on your account must match the registered name on your mobile wallet (bKash, Nagad, Rocket, Upay). If they do not match, your withdrawal request may be blocked and account verification may be required. It is best to use your correct name as per your National ID card at the time of registration.

All KYC documents submitted to 111bt are stored on encrypted, SSL-secured servers. This information is used only for the verification process and is not shared with any third party. Full details on data protection are provided on the Privacy Policy page. Protecting your personal information is a priority for 111bt.

KYC rejections usually happen for a few reasons: the document is unclear or blurry, there is a name mismatch, or incomplete information was submitted. The reason for rejection is generally communicated by email. Resubmit a clear, well-lit photo of your NID or passport. If the problem continues, the support team can guide you through the correct process via live chat.

If you do not respond to a KYC request within the given time, withdrawal access may be temporarily suspended. The entire account is not immediately closed, but processing of large transactions may be blocked. The best course of action is to submit the correct documents as soon as possible and stay in contact with support.